Support
Frequently asked questions
Direct remote-to-remote transfers, privacy, OAuth apps, limits, and credential storage.
Can I transfer directly between two remote accounts?
Yes. Set the two panels to different remote accounts and transfer directly — no local round-trip is required.
Is my data sent through GaiaWP servers?
No. File data flows directly between your WordPress server and the storage provider. Only OAuth sign-in is brokered to obtain an access token.
Can I use my own OAuth app credentials?
Yes. Configure them under Settings → [Provider] to avoid using the shared GaiaWP app.
How many accounts can I connect?
There is no built-in limit. Each account appears in both panel dropdowns.
Does deleting an account delete the files?
No. Deleting an account only removes its stored connection from WordPress; files remain untouched in the remote storage.
Are credentials stored securely?
Credentials and secrets are stored in the WordPress database and are never returned to the browser in full. Edit forms show password fields empty and only replace a secret when you type a new value.