Terms and Conditions — GaiaWP Studio

Short version

One license per tier limit — no sharing, reselling, or redistribution.
Premium support Mon–Sat via ticket only, answered within 72 hours; plugins provided without warranty.
14-day refund on new purchases — see Refund Policy.
Abuse, fraud, or excessive API/storage use can lead to suspension without refund.

1. General (GaiaWP Studio)

Accounts

When you create a GaiaWP Studio account, you acknowledge that personal data (name, email, billing details, license bindings) will be processed and stored, including by authorised third parties (hosting, payment, email delivery), to manage your account. See Privacy Policy for details.

Your password cannot access your WordPress site or payment provider. You are responsible for keeping credentials confidential and for all activity under your account.

Any fraudulent, abusive, or offensive behaviour towards our staff or systems, or attempts to gain unauthorised access, may lead to termination of your account and associated services without prior notice or refund.

2. Support terms

These terms apply to premium support queries only. Free support for non-customers is entirely at our discretion, with no guarantees.

Support via ticket only. We reply within 72 hours.
For premium products, use the support ticket form from your account email and include order number, site URL, and steps to reproduce.
GaiaWP plugins, like WordPress itself, are provided without any warranty. Max compensation for any breach of a support agreement is a refund of the price paid for that support agreement only. For Premium bundles, support is deemed one-third of the total price. Paid support does not guarantee error-free operation.
As digital software cannot be returned, there is no trial period or automatic right to a refund for the software itself — though we offer a 14-day guarantee at our discretion per that policy.
We reserve the right to, without notice or refund, terminate ongoing services (support, update feeds) for customers who abuse our facilities or staff.

3. Refunds & cancellation

New purchases: 14-day money back guarantee for missing features or unresolvable defects — you must identify a technical issue, give us information to verify it, and allow reasonable time to fix. Full terms in Refund Policy.

Digital goods: no automatic refunds since software cannot be returned. Review descriptions before purchase. Consumer statutory rights are unaffected.

Subscriptions: cancel anytime from your dashboard. It will not renew; access continues until end of billing period. Renewals are non-refundable — cancel before renewal. Courtesy reminder emails are sent but non-receipt is not grounds for refund.

4. Fair use policy

Applies to all GaiaWP services and products, including this site and any third-party systems bundled or integrated with our software (update API, license checks, OAuth helper, cloud offload connectors).

Application and breach determination is at GaiaWP Studio's sole but reasonable discretion. Material deviation from fair use includes, without limitation:

Reselling access to any GaiaWP feature or associated third-party service without prior agreement.
Excessive or automated querying of our license/update APIs or storage-provider APIs without prior agreement.
Account sharing, or distributing license keys or credentials beyond the purchased site limit.
Any action placing unreasonable strain on our resources or our partners' resources.

We may, concurrently or in sequence: (1) immediately suspend the feature in question to mitigate harm; (2) issue formal notice to reduce usage within a reasonable period (max 7 days); (3) impose additional charges for continued excessive use; (4) suspend or terminate your entire account and services, without liability or refund, if unremedied or severe.

5. GaiaWP plugins & third-party trademarks

GaiaWP plugins integrate with cloud providers (Amazon S3, Cloudflare R2, DigitalOcean Spaces, Dropbox, Box, Microsoft OneDrive, pCloud). Their names and logos belong to their owners; our integration screens reference them only to describe compatibility, per each provider's brand guidelines. Our logo and name must always appear more prominently than any third-party mark, and nothing implies endorsement by those providers.

Google Drive note (personal accounts)

Google's consumer Drive terms restrict business use on personal accounts. For commercial or multi-site backups/offload, prefer Google Workspace, S3, R2, or other business-grade storage. GaiaWP supports generic S3, SFTP, and FTP for business environments.

What our plugins do (and don't do)

Remote offload, media organization, and dynamic loading run on your server between your site and your storage provider. No backup/media content passes through GaiaWP servers, except the transient OAuth handshake described in Privacy Policy §7.

6. Licenses & acceptable use

Scope: Personal = 1 site, Business = up to 5 sites, Agency = up to 15 sites you own/manage. Multisite counts per sub-site unless stated. Updates and support last for the annual license term.
Forbidden: redistribution, resale, sublicensing, publishing keys, or use on nulled/cracked copies. One refund per customer; refunded/disputed licenses are disabled.
Content & code: you are solely liable for content on your sites. Forbidden: illegal content, copyright infringement, pornographic/obscene/abusive material, trojans, keyloggers, viruses, malware, botnets, DoS/flood/mail bombs, logic bombs, or anything we reasonably deem malicious. We comply with due legal demands and may terminate services immediately with or without refund depending on severity.
Data control: you are sole data controller for data in your WordPress installs and linked services.

7. Liability, changes & contact

To the maximum extent permitted by law, GaiaWP Studio is not liable for indirect, incidental, or consequential losses from use of our site, plugins, or services. Nothing limits rights that cannot be limited by law.

We may update these terms without prior notice. Continued use after changes constitutes acceptance. Review this page regularly. Questions: contact support from your account email.